PKP offers a full suite of external support options for users of OJS and OMP who wish to use their own servers.


  • Use your own infrastructure to host OJS or OMP
  • Use your own backup mechanisms
  • Let us take care of application maintenance (upgrades, permissions checks, etc.)


  • We currently only work with Linux/Unix variants
  • We require SSH access to the server (root access not required)
  • We expect access to modern command-line tools for install, file and database management

For further information, please contact us

  Bronze Support Silver Support Gold Support Notes
Requirements for support:        
SSH Access Required Required Required  
OS Support Options:        
Operating System Linux/Unix variants only. Linux/Unix variants only. Linux/Unix variants only. Outside of Platinum support, PKP|PS only supports PKP application maintenance. Support options below do not apply to OS- or network-level support queries.
OS Consultation No No Yes Setup assistance, environmental scan, configuration of OJS. Also: consultation with upgrades/changes to their local environment.
General Support Options:        
Service/uptime support tickets (PKP Application): Unlimited Unlimited Unlimited Support tickets are answered within 1 business day.
Extended Support Tickets 3 6 9 "Extended Support tickets" are equivalent to one hour worth of work and are applicable to non-customizations tasks. Common tickets would include a simple upgrade (2-3hrs); upgrade of site with previous modifications (5-6hrs); training sessions (1-3+hrs); etc.
Skype access to technicians no yes yes  
Priority bug fixes no yes yes Bugs identified in your system will be prioritized with our development team, and a fix will be applied to your install immediately on completion.
Priority feature requests no no yes 15 hours per year; sponsored development requests only.
Value-Added options:        
LOCKSS Preservation yes yes yes  
Full CrossRef Membership Support no no yes  
Yearly cost $5,000 USD $10,000 USD $15,000 USD