PKP offers a full suite of external support options for users of OJS and OMP who wish to use their own servers.
Benefits:
- Use your own infrastructure to host OJS or OMP
- Use your own backup mechanisms
- Let us take care of application maintenance (upgrades, permissions checks, etc.)
Requirements:
- We currently only work with Linux/Unix variants
- We require SSH access to the server (root access not required)
- We expect access to modern command-line tools for install, file and database management
For further information, please contact us.
| Bronze Support | Silver Support | Gold Support | Notes | |
| Requirements for support: | ||||
| SSH Access | Required | Required | Required | |
| OS Support Options: | ||||
| Operating System | Linux/Unix variants only. | Linux/Unix variants only. | Linux/Unix variants only. | Outside of Platinum support, PKP|PS only supports PKP application maintenance. Support options below do not apply to OS- or network-level support queries. |
| OS Consultation | No | No | Yes | Setup assistance, environmental scan, configuration of OJS. Also: consultation with upgrades/changes to their local environment. |
| General Support Options: | ||||
| Service/uptime support tickets (PKP Application): | Unlimited | Unlimited | Unlimited | Support tickets are answered within 1 business day. |
| Extended Support Tickets | 3 | 6 | 9 | "Extended Support tickets" are equivalent to one hour worth of work and are applicable to non-customizations tasks. Common tickets would include a simple upgrade (2-3hrs); upgrade of site with previous modifications (5-6hrs); training sessions (1-3+hrs); etc. |
| Skype access to technicians | no | yes | yes | |
| Priority bug fixes | no | yes | yes | Bugs identified in your system will be prioritized with our development team, and a fix will be applied to your install immediately on completion. |
| Priority feature requests | no | no | yes | 15 hours per year; sponsored development requests only. |
| Value-Added options: | ||||
| LOCKSS Preservation | yes | yes | yes | |
| Full CrossRef Membership Support | no | no | yes | |
| Yearly cost | $5,000 USD | $10,000 USD | $15,000 USD |